Sales Policy

Sales Policy – Avenia

Store Name: Avenia
Website: https://myavenia.com
Email: contact.myavenia@gmail.com
Address: 10 rue de Paris, Paris, Île-de-France, 75002, France

1. Orders

All orders placed on our website are subject to availability and price confirmation. We reserve the right to refuse any order for any reason whatsoever.

Once your order has been placed, you will receive a confirmation email detailing your order. Please check your information carefully (shipping address, products, quantity, etc.).

2. Payment

We accept payments via the methods available on our site (credit cards and other options indicated during checkout).
Your payment information is secured and processed in accordance with Shopify and partner payment systems security standards.

3. Shipping

Products are shipped to the address you provided when placing your order. Delivery times may vary depending on your place of residence.

Important:

  • For items valued over €75, we recommend insured or tracked shipping.

  • Shipping costs are the responsibility of the customer and are non-refundable, unless otherwise specified.

4. Returns and Exchanges

Time limit: 30 days from receipt of the item.

Conditions:

  • The item must be unused and in its original condition, with original packaging.

  • Certain products cannot be returned: perishable goods (food, flowers, newspapers, magazines), intimate or hygiene products, hazardous or flammable materials, gift cards, downloadable software, certain health and personal care products.

Return procedure:

  • Do not send your items back to the manufacturer.

  • Send your returns to the address:
    📬 10 rue de Paris, Paris, Île-de-France, 75002, France

Refunds:

  • Refunds are issued to the original payment method after the item has been received and verified.

  • Return shipping costs are your responsibility and may be deducted from the refund.

  • Sale or promotional items are not refundable.

  • Exchanges are only possible for items received defective or damaged.

For any questions about a return or refund, contact us at: 📧 contact.myavenia@gmail.com

5. Gifts

  • If an item was purchased as a gift and sent directly to the recipient, a credit note will be issued for the value of the returned item.

  • If the item was not purchased as a gift or was sent to the original buyer to be given later, the refund will be issued to the original buyer.

6. Data Protection

We collect and use your personal data only to process your orders, improve your experience, and communicate with you. For more details, consult our Privacy Policy.

7. Contact

For any questions regarding our sales policies, returns, refunds, or orders:

📧 Email: contact.myavenia@gmail.com
📬 Address: 10 rue de Paris, Paris, Île-de-France, 75002, France