FAQ
How long does delivery take?
Our orders are generally delivered within 10 to 14 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can track your package at any time.
We do our utmost to ensure fast and secure delivery.
Can I get a refund if the product doesn't suit me?
Yes. At AVENIA, your satisfaction is our priority.
You have 30 days after receiving your order to request a refund if the product does not suit you.
Simply contact our customer service and our team will assist you with the return process.
What guarantee do you offer?
We offer customer support available 24/7.
Our team is at your disposal to answer your questions, assist you with your order, or help you if needed.
Our goal is to offer you a simple, reliable, and peaceful shopping experience.
What is the size of the bracelet?
The AVENIA bracelet is adjustable and designed to fit most wrists.
It is suitable for wrist sizes between 16 cm and 21 cm, allowing for comfortable daily wear.
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Why choose our Little Cloud?
Our baby bed is expertly designed to promote safer, more comfortable sleep. With features like an adjustable incline to relieve reflux and a wraparound safety harness to prevent the baby from rolling over, it combines comfort and safety for parents.
Is it easy to clean?
Absolutely! While the Little Cloud can't be fully disassembled for washing, the U-shaped pillow can be removed and machine washed. For the rest of the bed, we recommend regular drying to keep it fresh, clean, and hygienic for your little one!
Are the delivery deadlines being met?
Generally, deadlines are met. It can sometimes take a few extra days depending on transport and other factors. But if a major problem persists, the service will send you an email.
From what age is it suitable?
Petit Nuage is ideal for newborns and can be used safely until your baby is able to roll over or move independently, usually around 6 to 8 months of age.
If we find a problem with the package, will it be replaced or refunded?
Yes, without any problem. For any issue related to the condition of the product, its operation, or even customer dissatisfaction, we will refund the purchase price to ensure our customers are as satisfied as possible.